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The last decade has witnessed a massive increase in the use of voice dialog over phone links. Just a few years ago, most organizations required callers to listen to extensive messages and then respond to a series of questions by pushing keypad buttons. This style of interaction still persists and is not user-friendly, and is a source of frustration to many. Hands-free interaction by voice is far more pleasant. With voice inquiry in the home as well becoming more prevalent, the general public is far more comfortable talking to machines than ever before. Lastly, the new generation is far more tuned into use of PDAs than us older folk, who recall life without microwave ovens, remote controls (for cars, doors, TVs), VCR/PVR, MP3 players, PCs and push-button phones. I sometimes wonder how we passed the time back then.
Any problem seems hard before one solves it, and then seems trivially easy afterward…
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